Privacy Policy

Quality Lab Test (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal and health information. This policy explains what information we collect, how we use it, and the rights you have over it.

This policy applies to our website and to services provided at our Allen, Sherman, and Waco, Texas laboratory locations.

Our commitment to HIPAA

The Health Insurance Portability and Accountability Act (HIPAA) requires health care providers and other covered entities to properly manage how they obtain, maintain, use, and disclose protected health information (PHI). Quality Lab Test is fully compliant with United States HIPAA regulations, and we go beyond the minimum legal requirements to safeguard the privacy of all protected health information in our care.

Information we collect

Health information. When you order or receive laboratory testing from us, we collect information necessary to perform that testing and report results. This may include your name, date of birth, contact details, government-issued identification, the tests ordered, specimen information, and the resulting test data.

Information you give us directly. If you contact us through our website, book an appointment, or call one of our locations, we collect the information you choose to provide — typically your name, email address, phone number, and the content of your message.

Website usage information. Like most websites, ours automatically collects limited technical information when you visit, such as your IP address, browser type, device type, the pages you view, and the date and time of your visit. We may use analytics services to understand how visitors use our site so we can improve it. This information is not used to identify you personally.

We do not knowingly collect information from anyone under 18 through this website without the involvement of a parent or legal guardian.

How we use your information

We use the information we collect to:

• Perform the laboratory testing you request and deliver your results
• Verify your identity before releasing protected health information
• Communicate with you about your tests, appointments, and questions
• Process payment for services
• Meet our legal, regulatory, and accreditation obligations
• Maintain and improve the security and function of our website

How we share your information

With laboratory partners. All testing is performed by nationally recognized, CLIA-certified laboratories. To complete your test, we share the information necessary for those partners to process your specimen and report results.

With your physician, when you have directed us to send results to them, or when your test was ordered by referral.

With service providers who support our operations — such as our website host, appointment scheduling system, and payment processor — under agreements that require them to protect your information.

When the law requires it. We may disclose information where required by law, including in response to a valid subpoena or court order, to public health authorities for required reporting, or to comply with regulatory oversight.

We do not sell your personal or medical information. We do not provide identifiable medical data to third parties for marketing purposes or in exchange for payment.

How long we keep your information

We retain protected health information for the period required by applicable Texas state law and federal regulations, and for as long as necessary to fulfill the purposes described in this policy. Retention periods may extend beyond the conclusion of your testing.

Your rights over your health information

Under HIPAA, you have the right to:

• Access your health information and request a copy of your records
• Request a correction to information you believe is inaccurate or incomplete
• Request restrictions on certain uses and disclosures
• Request confidential communications — for example, asking us to contact you only at a specific phone number or address
• Receive an accounting of certain disclosures we have made
• Receive a paper copy of this notice, even if you agreed to receive it electronically
• File a complaint if you believe your privacy rights have been violated

To exercise any of these rights, contact us using the details below. We will not retaliate against you for filing a complaint.

You also have the right to file a complaint directly with the U.S. Department of Health and Human Services, Office for Civil Rights, at https://www.hhs.gov/ocr/privacy/hipaa/complaints/.

How we protect your information

We maintain administrative, physical, and technical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction. Access to protected health information is limited to staff who need it to perform their duties.

No method of transmission over the internet is completely secure. While we take reasonable steps to protect information sent to us through this website, we cannot guarantee the security of information transmitted over the internet, and any such transmission is at your own risk. Please do not send protected health information through our website contact form.

Website content

While we make every effort to display the most informed content and service that we can, we cannot guarantee that the contents of this site are completely accurate or current. Nothing on this website is medical advice. We strongly encourage you to consult with your physician about your test results.

Links to other websites

Our website may link to third-party sites, such as our appointment booking system. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date. Material changes affecting how we handle protected health information will be communicated as required by law.

Contact us

If you have questions about this policy, wish to exercise your rights, or want to file a privacy complaint, please contact our Privacy Officer:

Quality Lab Test 1630 Texoma Pkwy, Sherman, TX 75090 Phone: 903-487-0900 Email: info@qualitylabtest.com

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Allen — 945 Stockton Dr. Suite 4120, Allen, TX 75013 · 972-332-8513 Sherman — 1630 Texoma Pkwy, Sherman, TX 75090 · 903-487-0900 Waco — 824 Hewitt Dr. Suite 800, Waco, TX 76712 · 254-732-8802